If your Roadie 3 has become unresponsive or frozen, a hard reset may be required. Simply insert a pin into the reset pinhole located between the power button and the tuning peg connector, and press the button within to reset your Roadie.
Note: Hard reset will not erase your data.
In case a factory reset is required, all you need to do is turn on your Roadie 3 and navigate to Main Menu > Settings > Scroll down to “Factory Reset” > Press and hold to confirm.
The factory reset will erase all your data (instrument profiles and custom tunings) from your Roadie 3. To recover them, all you have to do is sync your Roadie 3 with your Roadie Tuner mobile app. Therefore, before performing a factory reset, always make sure you sync your Roadie 3 with your Roadie Tuner mobile app so that you can recover your instruments and custom tunings after.
Note: If you are facing an issue, most of the time you can resolve it by simply updating Roadie's firmware instead of performing a factory reset.
If you require any assistance you can always reach out to our support team at email@example.com.